How Do Medical Answering Services Work?

How Do Medical Answering Services Work?
5 Min Read

VA Care's Medical Answering Service helps you manage these tasks to concentrate on your patients and their treatment.

If you are a part of the medical field, you know you have a lot to deal with and time is also an issue. As a medical professional, you are responsible for the well-being of your patient, and you have to provide the treatment within the time. With this responsibility, it becomes really difficult to manage the operations at your clinics, such as finance management, appointment scheduling, and other administrative tasks. VA Care's Medical Answering Service helps you manage these tasks to concentrate on your patients and their treatment. Here's an idea about how these services work.

When a call is made, our live operators reply to them and allow the patients to communicate with a live person so they can explain their requirements easily. Our assistants then analyze the patient's situation and filter it according to the level of urgency. If the situation is urgent and requires instant treatment from the Doctor, our operators forward the patients to the present provider. And if this is not the case, the operator will guide the patient to some other way so that they receive treatment or record the message that can be dealt with during office hours.

Benefits of Medical Answering Services


Our doctor answering services maintain data of calls clearly, which allows you to reduce the possible accountability in the case of claims by the patient and helps you to save a lot of money.

24 Hour Availability–

A medical emergency is unpredictable. Thus, a patient can call you at any point of the day, on vacations, or on weekly offs. This is why a doctor answering service available 24 hours is mandatory. This also allows the doctors to eliminate the unimportant calls after office hours as the operators filter them.

Reports and Statistics-

VA Care's Doctor answering services provide netwoked reporting softwares that offer live access to the recording of the call, scheduling on-call, messages, and personalized reports. Our reporting systems will help you to ease operations, enhance patient care, and enhance training ideas.

No More Distractions–

You should always be available for your patients. But some calls are unimportant and can distract you while you are working. With our Doctor answering services, these disruptions can be eliminated, and we ensure that only the calls that require attention reach you.

HIPAA Compliant-

We understand that patient data can be very sensitive, and if it gets leaked somehow, it can cause a lot of damage to you and your practice. We ensure that all of our staff members are HIPAA trained and follow all rules and guidelines so that there is no data leakage.


Answering services don't work on the model of one-size-fits-all. If you want to bring real change, you need to handle every call per the requirements. Our Doctor answering services understand the pattern and requirements of your practice and work according to them. This allows us to remain effective.