How to Write an Effective Defect Report?

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How to Write an Effective Defect Report?

Learn how to write an efficient defect report with these tips and tactics.

Defects play a significant role in software testing; one might say that Software and Defects are two sides of the same coin. If the software development is in process and the client requests a few adjustments to the requirements, certain defects will be introduced into the code as a result of the changes. Learn how to write an efficient defect report with these tips and tactics.

The flaw in the code is akin to a promotional offer while purchasing a goods. However, there is one distinction: whether you accept or reject the discount offer is entirely up to you.

This is not the case with software development; you cannot easily eliminate undesirable faults without investing time and money.

Many software professionals believe that as long as software exists, it will have flaws and that no software can be completely defect-free. You must submit a flaw in the defect tracking tools or excel once testing is completed and defects are discovered.

If your bug report is effective, the chances of it being fixed are increased. As a result, the effectiveness with which you report a bug determines whether or not it is fixed. Reporting a bug is a skill, and we'll go over some pointers on how to acquire it.

What characteristics distinguish an excellent software defect report?

Many people can write a defect report, but only a few can produce an effective one even when using defect tracking tools. There are various distinctions between writing a good/efficient defect report and writing an average defect report. If you wish to be more efficient when reporting defects in Issuetracker, take these simple steps:

1. The Title Matters - A Lot

The defect term should always be meaningful and self-descriptive enough to convey the defect's nature. Keep the headline short and to the point; it should convey the defect summary without the need for additional reading. The defect title should be easily identified for each defect. Micro-contents should be used to convey the fault in fewer words.

2. Reproducible Steps

Software faults are extremely sensitive and occur when a situation in a software product fails to match a software requirement or end-user expectations. You should include the procedures to reproduce the problem while reporting the defect. You should also include the pre-conditions, the test environment, and any test data if the issue occurs with a specific test data. Add proper and chronological steps, and make sure you don't overlook any links between them. If one of the steps is skipped, the defect will be classified as non-reproducible.

3. Be Specific

The defect description should be brief, and you should avoid writing an essay about the issue. Wherever feasible, attempt to summarise the defect description when reporting a defect. A single defect should only cover a single problem or a set of related problems; it should not attempt to address several issues in the same fault. For each problem, create a different fault.

4. Clearer Defects Have A Lower Chance Of Being Rejected

It is a good idea to employ meaningful sentences and simple words. The flaw should be obvious and specific. Before entering a defect into the defect tracking system, double-check the defect's content.

5. Stories Help People Understand Defects

When creating a defect report, the tester's storytelling ability comes into play. If necessary, begin the defect with “Consider a scenario where...” or “In a situation where...”. Before adding a fault, you should create a scenario that will assist you understand the significance of the issue. Wherever possible, I advocate using storytelling. If conveying a defect without using a tale is simple, then report a defect without using a storey.

6. Defect Tagging

When adding a defect, mention the specs or another associated defect number.

User Registration Module (Version 3.2) > Page No: 678 > Point No. 12.1

7. The Ultimate Sophistication Is Simplicity

The defect is better understood with a simple defect description. Use of basic words that everyone can understand. Expect the developer to look up the meaning of words added to the bug using dictionary software installed on their PC.

8. Don't make business decisions; merely communicate information

When reporting defects, you should be objective. If the requirements listed in the requirement specification document are met, you should include both the actual and expected results in the fault. Don't make business decisions on your own; if anything isn't clear, ask for further information from the relevant person and refrain from making any kind of judgments.