Best Practices When Training Remote Employees
Employee training plays an important role in increasing team efficiency. The article explains the best practices to train remote employees effectively.
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Remote work is no longer a future but a new normal now. All corporate giants to small enterprises have shifted some percentage of its employees to remote work. At first, they were forced to do so because of the pandemic, but now thinkers find the practice more practical as compared to in-office work. Hence, working away from the office has increased in both popularity and practicality.
According to researchers, 74% of companies plan to permanently shift to remote work practices in a post-pandemic world. As most individual workers and companies now look for remote workers, now is the best time to embrace technology and uplift the virtual skills of the workforce.
When a company hires a job-fit person using the correct remote hiring techniques, the next step is to train your remote workers to become organization-fit while working remotely. The right employee training programs and practices can help you achieve this goal without extra chaos. All these training activities should center around professional skill development and comprehensive personal development as well.
Although different individuals have different learning habits and pick things up differently, still, there are set practices that incorporate every type of learning attitude. There are several different ways to set and run the remote training program. However, none can be termed as the ‘best’ and practically perfect; there are some practices that perform better than others. Some of these better-performing practices are explained in the following article.
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The Challenges Of Training Employees Remotely
Even though remote work is convenient for your employees, virtual training can be a challenging task for the employer or the manager. Some of the common remote training challenges include;
Lack of attention due to no face-to-face interaction.
Feelings of social isolation.
People lack communication skills and hesitancy in questioning.
Distractions from home responsibilities.
Problems containing information about the training schedule.
Missing the training itself due to miscommunication and schedule priority.
Creating a perfect and workable virtual training environment seems overwhelming. However, following the undermentioned practices can make the experience less hectic and stressful.
Choose An Effective Training Model
When hiring remote workers, you can choose a diverse team and gain more professional expertise. However, when developing a team, this diversity becomes a challenge. The first thing to ponder when determining a training plan is what your team needs and what method suits them.
Remember that your remote employees are humans and have a life outside the work boundaries. Respecting and considering the employee’s needs and time availability can help you develop a great remote work culture.
The most common model for remote training is the synchronous method in which online meetings and sessions are conducted where people learn together and discuss the problem points and projects as a team. While some asynchronous methods are also practiced where the content is provided, and the employees go through these at the time that suits them. And assessments for personal progress are made and evaluated.
Invest In The Right Training Tools
Traditional classroom training sessions are not effective in modern digital environments. Investing in the right training and development software can increase training effectiveness and employee satisfaction. When investing in the optimization of remote team learning and synchronization, choosing the right tools can help you embrace the technology and make the most out of it.
Training methods can be simple, from pre-recorded podcasts to interactive webinars. Most employers choose programs that allow screen sharing, live chats, file sharing, and remote access to each other’s desktops. Just like choosing the appropriate platform to hire remote workers is important, choosing the best remote training mediums is also crucial. Some of the materials you can look for include.
Learning management systems
Learning experience platforms
Remote video training tools
Project management and training tools
Identify Skills Gaps
Understanding the new product cycle management to increase digital customer service requires upgraded knowledge, and analyzing these mechanisms can help you identify the knowledge that is lacking to proceed smoothly. This is called the identification of the skills gaps. Identifying the skill gap helps you create more relevant training content that serves the purpose of enhancing skills and team expertise.
Some of the ways to identify the knowledge gaps are
Consider your company’s long-term goals and requirements to achieve those goals.
Ponder on whether your employees have skills to support business growth.
Setting benchmarks for exceptional performance set by high-performing employees. This will help the others to identify the areas of knowledge they want to improve.
Encourage feedback mechanisms in your organization to better know the areas where employees find it difficult to cope and perform.
Encourage employee assessments, quizzes, and polls to uncover the knowledge areas that need improvement.
Consider gaining complete knowledge about how the employees are spending their time. If a certain individual is taking a long time to complete a task, this could be due to a knowledge gap.