What Responsibilities Can a Virtual Medical Receptionist Handle?

What Responsibilities Can a Virtual Medical Receptionist Handle?
5 Min Read

If you’re a medical organisation, a physician, or a member of a health facility, you understand the inherent value of organization and administrative support.


If you’re a medical organisation, a physician, or a member of a health facility, you understand the inherent value of organization and administrative support. Whether you’re overwhelmed with appointment requests, customer service inquiries, or a flood of client emails across all departments, you wish for a receptionist solution that checks all the boxes. Virtual receptionists provide increased benefits at reduced costs for any sized healthcare organisation. Improved customer service, streamlined organizational procedures, and reduced costs are just some that top the list.

Advantages of Virtual Medical Receptionist:

Improved Customer Service- one every of the foremost important factors to think about when trying to outrank your competition is your company’s customer service. In 2016, 89% of companies reported that they were competing mostly supported customer service experiences. A qualitative and subjective measure of business success, customer service will be difficult to gauge, but it’s often the deciding thing about a possible client’s selection of your business over your competition.

24/7 Availability- If you offer services worldwide, provide consulting services internationally or have a minimum of one perpetual individualist as a client, 24/7 administrative support could be a must for your business. Without an around-the-clock phone answering service, you’re left with two (equally unfortunate) options: answer late-night inquiries yourself during your only a few off-hours or neglect eager customers and important requests. Virtual receptionists allow you to guard it slow off and have peace of mind, without stressing over missed opportunities. With all-day and all-night support, your clients on the other side of the world (or whose circadian rhythms aren't any match for a pressing product question) still receive the support they have, anytime they have it.

Omnichannel Support- within the current technological landscape, customer support comes from a range of platforms. Virtual receptionists can provide omnichannel support, meaning that your clients (prospective or current) can access support on any of the above channels. If you've got a good target demographic, it is difficult to work out which support channels to supply your clients. If you provide a useful product to both older generations—who predominantly prefer real-time phone support—and Gen Z—who would much rather use SMS or chat functionality—it will be challenging to decide on only 1 customer support channel. does one opt-in for a phone answering service? Or, texting services for the younger generations?

If you opt to supply the total spectrum of communication options without adequate staffing and support, your clients will merely receive subpar service across several platforms instead of only one or two. The more platforms you introduce, the more you wish a trained team to keep up quality support.

About VA.care:

Imagine having someone that you just simply could trust with any task in your business. You don’t must hire them with a W2 or worry if they'll do the task properly. Their best virtual assistants for healthcare prevent time and money because they'll step in immediately when duty calls. Boost your productivity and save more valuable time by delegating routine tasks to their virtual assistants.

VA.care let you connect with your very own Virtual Medical Scribe Services assistant anywhere and anytime, through a secure, encrypted video conferencing software, Zoom, Google meets, etc. The software could even be used on your PC or tablet for patient exams. Your virtual assistant can record and document patient visits in real-time right within the exam room if you wish to. you may be able to mute and switch the video off when needed. they're there to assist you to take notes and document your EHR systems.