The better the answering services : the better responses from patients

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The better the answering services : the better responses from patients
5 Min Read

An accurate answering service for doctors is very vital in the medical industry. From prescribing the correct medication to providing a proper diagnosis, an ans

An accurate answering service for doctors is very vital in the medical industry. From prescribing the correct medication to providing a proper diagnosis, an answering service for doctors should be of high quality and precision. You do not want your customer or patient to be dissatisfied and your answering service is the face of your service. So when it comes down to getting the best answering service for doctors, you can go for VA Care without giving it a second thought. Here are the some of the reasons why you should choose us :

We have the skills and resources to understand the needs of each patient and provide them with customized answering services that suit them the best. Our main call answering services are as follows:

Call Distribution Services

Our team can help you with accurate and error-free call distribution services. Calls can be distributed to different agents based on factors such as availability, sequentially, randomly, or priority. We leverage the latest tools and technologies while delivering superior quality call distribution services.

IVR Technology Services

We use IVR technology. With this, you can greet the caller as soon as the call starts. The automated greeting can convey the average wait time and other information that can be useful to the caller.

Call Analytics

Our accurate answering service team has the required skills and expertise to provide clients with weekly/monthly/quarterly call analytics for every project. Our reports can help clients to make key decisions and improve the overall operations and processes.

Call Recording Services

We have the advanced technology and skills to provide you with call recording services for all patient calls. These call recordings can help to train the agents, improve the phone answering processes, and raise the patient experience standards.

Helps to enhance your bond with your patients

Being responsive to your patients helps to build a strong bond as your patients do not feel neglected. Instead, they feel important and heard. Many patients call to just confirm their upcoming appointments and a firm response from your end can really have a long time positive impact on them.

Around the clock call answering

Our accurate answering service team operates 24 hours on all 7 days of the week, so your patients will be attended over a call any time and every time if you opt for our all-day service. Various other operational hours extension packages are also available for you.

Immediate emails or text messages

We will provide you the caller details along with their purpose for the call at the very same time as the call to keep you updated via an email or SMS.

More successful and professional reputation

Listing down multiple phone numbers on your website, or a toll-free number, makes your clinic look larger, more successful, and more professional which indeed can make your quality stand out among other clinics.

Our accurate answering service will be there for you in every situation, even if it is to get some billing help or start up a new practice from the beginning. Our service model is the best for you and will help you to bring out maximum profitability.